Returns & Exchanges
At Herbal House, we want you to be completely satisfied with your home and garden essentials. If your purchase doesn't meet your expectations, we offer a 30-day window for returns and exchanges on all unused items in their original packaging.
Initiate Your Request
Log into your Herbal House account or visit our online returns portal with your order number and email address to start the process.
Prepare Your Package
Carefully pack the items in their original boxes, ensuring all components and manuals are included to prevent damage during transit.
Attach Shipping Label
Download and print the prepaid shipping label provided via email, then securely attach it to the outside of your return parcel.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing