Frequently Asked Questions
Everything you need to know about bringing nature into your home.
What is the typical shipping timeframe for furniture items?
Standard furniture orders are processed within 2-3 business days and typically arrive within 7-10 business days depending on your location.
Are your wooden products sustainably sourced?
Yes, all Herbal House timber products are crafted from FSC-certified sustainable forests to ensure minimal environmental impact.
Do you offer international shipping?
Currently, we ship to the continental United States and Canada. We are working on expanding our delivery zones to Europe and Australia soon.
What is your return policy for home decor?
We offer a 30-day return window for all unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer.
How should I care for my organic cotton textiles?
We recommend washing our organic cotton linens in cold water on a gentle cycle and tumble drying on low to maintain the integrity of the natural fibers.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installments through Affirm for orders over $200.